Innocleat Square is designed for interior application only. Because of it’s nylon plastic component, we do not take liability for exterior usage. However Innocleat Linear is designed to be used outdoors since all of its components are made of stainless steel, making it perfect for any heavy duty outdoor applications as well.
We are working very hard to keep up or ahead when it comes to stock however apologize for the situations when people like our product to much. We fill up our warehouse on a monthly base which can cause a delay for up to 25 days. Please make sure to order your product ahead of time. You can also subscribe to our news-letter in which we will inform restocks.
Contact us immediately via email at firstname.lastname@example.org and send us a copy of your invoice/receipt. We will supply you with the missing component shortly after we retrieved your information.
We have never had anyone return their Innocleat purchase, but if for some reason you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 45 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Merchandise returned without the original content may not qualify for a refund.
Simply send it back to us via post along with the copy of your receipt/invoice to the following
If you have selected a small air parcel, neither of us would be provided with any tracking information, but we can guarantee you that your package is on its way.